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Please read the important information found below before submitting your request.

Material Change (process refund) requests within 15 days of your policy start date may require proof of cancellation. Service fees are non-refundable. Refunds can take up to 10 business days to appear on your credit card statement


Changes and Cancellations

1 Office Package retains all service fees upon cancellation and a minimum retained premium if you have had time on risk. Please read the important information below before submitting your request.



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Simple Changes are those which do not affect the premium cost, such as changing;

done The Named Insured

done The Policy Start Date (not the duration)

In only the above cases will a revised certificate be allowed.

Change requests are typically fulfilled next business day. A revised certificate will be emailed to you once the change has been processed.

Simple Change procedures:
  1. Request a simple change via the Changes & Cancellations form above.
  2. Receive your notice of change via email.


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Material Changes are those which DO affect the premium cost, such as;

done Changing the limit of insurance

done Material changes in your operations

To make a material change you must cancel your original policy and start over by purchasing a new policy.

Material Change procedures:
  1. Request a 'Material Change' (process refund) via the Changes & Cancellations form above.
  2. Receive your notice of cancellation via email (refunds can take up to 10 business days to appear on your card.
  3. Return to the 1 Office Package home page, start a new purchase, and enter your updated event details. Once your new order is processed, forward the new certificate to the venue manager.

access_time Note: If you are in a hurry considering buying a new policy while you wait for a refund. Full refunds (less processing fees) will be available on your first purchase provided the information on this page is followed.


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Cancellation with refund (less service fees) is available on all orders who have met the following criteria:

done There has been no time on risk (100% premium refund, but no service fees are refunded).

In only the above cases will a refund of your insurance apply.

Cancellations received less than 15 business days before the start date of your event may require you to submit a letter from the school that they no longer have an interest in your policy.

We reserve the right to keep a Policy in force if we cannot verify with any stakeholder that coverage is no longer required. Refunds may take longer to process than expected.
Cancellation procedures:
  1. Request a 'Material Change' (process refund) via the Changes & Cancellations form above.
  2. Receive your cancellation and refund notice via email.